Shipping Policy
Effective Date: 26/09/2025
At LUSSO VITA, each order is prepared with the same attention to detail as the piece itself. From careful packaging to thoughtful handling, we aim to deliver your item in pristine condition, with elegance at every step.
Free Shipping
We are pleased to offer complimentary shipping on all orders to the UAE, Egypt, and Saudi Arabia — no minimum order required.
Delivery Areas
We currently offer delivery to the following regions:
- United Arab Emirates – Full coverage across all emirates
Delivery Times
Estimated delivery times after order confirmation:
- UAE: 2–3 business days
- Custom or made-to-order items: May require additional processing time. Estimated timelines will be shared upon order confirmation.
You will receive an email or WhatsApp update once your order has shipped.
Shipping Fees
Shipping is FREE to all three markets — UAE, Saudi Arabia, and Egypt. The final cost at checkout will reflect AED 0 for shipping.
Packaging & Handling
All orders are packaged using LUSSO VITA’s signature materials to ensure both safety and presentation.
- Every item is inspected before dispatch to ensure it meets our luxury standards
- Fragile items receive additional padding and custom-fit protection
- Luxury gift wrapping is available upon request — please mention this in your order notes or contact us via WhatsApp
- Large items may require specialised handling or white-glove delivery
Tracking & Updates
Once your order is dispatched, you will receive a shipping confirmation and tracking number via:
- Email: lussovita@gmail.com
- WhatsApp: +971 545 659927
Please contact us directly for any urgent tracking or delivery inquiries.
Shipping Damage or Issues
If your order arrives damaged, incomplete, or incorrect, please notify us within 48 hours of delivery.
To file a claim:
- Take clear photos of the packaging and item
- Contact us via email or WhatsApp
- Include your order number and issue description
We’ll resolve the matter promptly with a replacement or refund, depending on the case.
Delays or Unforeseen Issues
While we aim for timely delivery, delays may occasionally occur due to weather, customs, or logistics beyond our control. We will always keep you informed and work to resolve any issues as quickly as possible.
Questions?
We’re here to help. Contact us at any time for delivery support or service-specific shipping information.